Frequently Asked Questions

  1. How do I Register and Log-in for the First time?
  2. When I set up my account the system indicated that my password has expired or needs to be reset?
  3. I cannot view my invoices or statements?
  4. I forgot my password?
  5. How do I update User Information, Change Password, or enter a Payment Method?
  6. When I click on Email Support, Open Invoices, Closed Invoices or Statements nothing happens?
  7. How do add multiple accounts to my Log-In profile?
  8. I requested that my statements be emailed each month but I am not receiving them?
  9. How do I pay my invoice(s)?
10. How do I view my Statements?
11. How do I check or change the status of a payment made on the site?



Q: How do I Register and Log-in for the First time?

A: Click on the "Customer Login" button.

You will see a section (see reference below) entitled: "Not Yet Registered" with verbiage that says "If this is your first time logging on to this site and you need to register, click here." Click on this link.

On the next screen, you will enter your Customer Number and Activation code from your statement.

Note: You can click "Add Another Account" to add multiple accounts to this user profile.

We also encourage you to check the box consenting to receiving electronic statements so that future statements will be delivered to you via email on the 3rd business day of each month.

Note: Only one email address can sign up to receive statements. That email address could be tied a group email if you'd like multiple people to receive the statements.

Select the "Continue" button and continue following the remaining prompts.


Q: When I set up my account the system indicated that my password has expired or needs to be reset?

A: The system is requesting that you set up your own personal password at this time. The password must be between 7-10 characters and be a combination of letters and numbers.

Note: The "current password" will be the temporary password that was initially emailed to you, then you will enter your new password twice.


Q: I cannot view my invoices or statements?

A: For viewing invoices and statements, we recommend that you download the free Adobe PDF Viewer by Clicking Here. This is a one-time download that, once installed, will allow you to view your invoices and statements quickly and easily.


Q: I forgot my password?

A: Click on the "Customer Login" button. Under the Box where you would enter your "Password," you will see a link entitled "Can't access your account?"

Once you click on the link, you will then be asked to enter your email address and a temporary password will be emailed to you.


Q: How do I update User Information, Change Password, or enter a Payment Method?

A: Click Profile underneath the Navigation menu and then choose the appropriate tab to update User Information, Change Password, or enter a Payment Method.


Q: When I click on Email Support, Open Invoices, Closed Invoices or Statements nothing happens?

A: This website uses Pop-Up windows. Please disable any Pop-Up blockers that may be set within your web browser.


Q: How do I add multiple accounts to my Log-In profile?

A: Select Profile from the Navigation Menu and then select the Manage Accounts tab. Provide the customer number and Statement Number of the account you would like to add and click "Add This Account" to add multiple accounts to this user profile.


Q: I requested that my statements be emailed each month but I am not receiving them?

A: You must log on with your temporary password and create a new password to prove that the email address used to activate the account is valid. Once this has been accomplished, your statements will be e-mailed to the designated address.


Q: How do I pay my invoice(s)?

A: Click on Invoices under Documents/Reports menu. You can then search by Customer Number, Invoice Number, Invoice Date, P.O. Number, or Due Date.




After inputting your search criteria, click Search. A new page will pop-up where you check the box "Select to Pay" next to each invoice you wish to pay.


Note: You may also click "All" to select and pay all the invoices.


Q: How do I view my Statements?

A: Click on Last Statements under the Documents/Reports menu.


Q: How do I check or change the status of a payment made on the site?

A: Click on On-Line Payment History under Documents/Reports. You can then search by Customer Number, Confirmation Number, Invoice Number, Processing Date, Payment Status, or Transaction Type. For payments that haven't processed yet, you have the option to delete them.